Privacy Policy

1Information We Collect

When you contact Capablanca AI by phone, text message, or through our website chat, we may collect your name, phone number, email address, and the content of your messages with us. If you book a call, we also collect the details needed to schedule and confirm that appointment.

2How We Use Your Information

We use the information you provide to respond to your questions, follow up on missed calls, confirm and remind you about appointments, and share information you've asked about. We do not use your information for any purpose beyond communicating with you about your own inquiry.

3Text Messaging (SMS)

If you call or message us and we are unable to answer right away, we may send you a text message following up on your inquiry. Message frequency varies based on your interaction with us. Message and data rates may apply. You can reply STOP at any time to stop receiving text messages from us, or reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support our service delivery (such as our messaging platform provider) is permitted solely for the purpose of providing that service to you, and is not shared further for their own marketing.

Full details are set out in our SMS Terms.

4Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with service providers who help us operate Capablanca AI (such as scheduling and communication platforms), solely to the extent necessary for them to provide that service.

5Advertising and Analytics

We run ads on platforms such as Meta (Facebook and Instagram) and may use tools like the Meta Pixel and Google Analytics to understand how our ads and website perform. These tools may collect standard technical data such as your device type and how you interact with our site. This helps us improve our ads and reach the right people. These tools are never used to share your mobile phone number or SMS consent with third parties.

6Data Retention

We retain your contact and communication information for as long as reasonably necessary to respond to your inquiry, maintain accurate business records, and comply with legal obligations.

7Your Choices

You can opt out of text messages at any time by replying STOP. You can request that we delete your contact information by emailing admin@capablanca-ai.com.

8Contact Us

If you have questions about this Privacy Policy, contact us at admin@capablanca-ai.com.